Office Policy

Our Office Policy

We want your first visit to be as easy and hassle-free as possible! We've made our office policies available here for you to review ahead of time.

Appointment Cancellations

If you have made an appointment with us, that time has been reserved exclusively for you and we have prepared in advance for your visit. Dental procedures require planning and preparation. This includes treatment room availability, appropriate staffing, and material preparation for your individual treatment needs. Failure to keep your appointment not only can increase the risk of progression of dental disease, it also deprives other patients in need.

If you are unable to make your scheduled appointment. Please provide as much notice as possible and our staff will reschedule it to a time that works better for you.

At a minimum, we require 48-hours notice for the cancellation of an appointment. Cancellations within a 24-hour period will result in a “short cancellation” on your appointment record. If 3 such short cancellations occur, we reserve the right to revoke your booking privileges. This will result in “day of” bookings only, and there may be a limited number of appointment times available.

If you miss an appointment and no notice is provided to the office, a $50.00 rebooking fee may apply. This fee is your full responsibility and cannot be billed to an insurance plan. The fee must be cleared before another appointment can be booked.

Our staff will do everything possible to contact you to confirm up-coming appointments. It is essential that we have the most up to date contact information on file for you. This includes: best contact number and email address. Please check with one of our receptionists to ensure the information we have on file is correct. Thank you!


Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a courtesy to our patients, we will direct bill to your insurance company on your behalf.

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